Last Updated: August 2026

Thank you for shopping with SpartanFit. We are committed to providing a reliable and convenient delivery experience for our customers. This Shipping Policy explains our order processing times, delivery estimates, shipping charges, and other important information regarding the shipment of your order.

Please review this policy carefully before placing an order.

1. Order Processing

• Orders are generally processed within 1 - 3 business days after confirmation.

• Orders placed on weekends, public holidays, or during sales and promotional campaigns may require additional processing time due to higher order volumes.

• If we encounter any issue related to order verification, payment confirmation, stock availability, or other unexpected circumstances, our team may contact you using the information provided at checkout.

• Order processing time is separate from the estimated courier delivery time.

2. Shipping Coverage

• SpartanFit currently delivers orders across Pakistan.

• Delivery availability may vary depending on the customer's location and the coverage provided by our courier partners.

• International shipping may be available for selected products or destinations, subject to availability, applicable charges, and shipping restrictions.

3. Estimated Delivery Time

Once your order has been processed and dispatched, estimated delivery times are:

• Major Cities: 2 - 5 business days

• Other Areas: 3 - 7 business days

These delivery times are estimates and are not guaranteed. Delivery may take longer due to circumstances including, but not limited to:

• Courier service delays

• Weather conditions

• Public holidays

• High order volumes during sales or promotional campaigns

• Remote or difficult-to-access delivery locations

• Strikes, road closures, or transportation disruptions

• Other unforeseen circumstances beyond our reasonable control

SpartanFit will make reasonable efforts to ensure timely delivery; however, we cannot guarantee an exact delivery date or time.

4. Shipping Charges

• Any applicable shipping charges will be clearly displayed during checkout before you complete your order.

• SpartanFit may occasionally offer free or discounted shipping as part of selected promotions, campaigns, or order-value offers.

• The eligibility and duration of promotional shipping offers may vary and can be changed or withdrawn without prior notice.

• Shipping charges are generally non-refundable unless the shipment issue results directly from an error made by SpartanFit.

5. Cash on Delivery (COD)

• Cash on Delivery (COD) is available for eligible orders and selected locations across Pakistan.

• Customers are requested to ensure that someone is available at the provided delivery address to receive the parcel.

• We recommend keeping the required payment amount ready when the courier arrives.

• Repeated order refusals, fraudulent orders, or unsuccessful delivery attempts may result in limitations or restrictions on future COD orders.

SpartanFit reserves the right to request advance payment or additional order verification in certain circumstances before dispatch.

6. Accuracy of Shipping Information

Customers are responsible for providing complete and accurate information when placing an order, including:

• Full name

• Complete delivery address

• Active contact number

• Any additional information reasonably required for successful delivery

Please review your shipping information carefully before submitting your order.

SpartanFit will not be responsible for delivery delays, failed deliveries, returned parcels, or additional shipping costs resulting from incorrect, incomplete, or outdated information provided by the customer.

7. Failed Delivery Attempts & Returned Parcels

If delivery cannot be completed because of customer unavailability, an incorrect or incomplete address, an unreachable contact number, or refusal to accept the parcel:

• The courier may make another delivery attempt in accordance with its own delivery policy.

• The parcel may be returned to SpartanFit if the courier is unable to complete the delivery.

• Additional shipping charges may apply if the customer requests the parcel to be shipped again.

• SpartanFit reserves the right to cancel orders that remain undeliverable or restrict future COD orders in cases of repeated refusals or failed deliveries.

8. Damaged, Missing, or Incorrect Items

We carefully prepare orders before dispatch. However, if you receive a product that is damaged, incorrect, or missing from your order, please contact our customer support team within 7 days of receiving your parcel.

To help us review and resolve your concern efficiently, please provide:

• Your order number

• Clear photographs of the product

• Clear photographs of the parcel and packaging

• Video evidence, where available

• A brief explanation of the issue

All claims will be reviewed by our team and handled in accordance with SpartanFit's applicable Return & Exchange Policy.

Please retain the original packaging until your issue has been reviewed.

9. Courier Partners & Delivery Delays

SpartanFit works with trusted third-party courier companies to deliver orders across Pakistan.

Once an order has been dispatched, the actual delivery process and timing are subject to the operations and service availability of the assigned courier partner.

While we make reasonable efforts to facilitate timely delivery, SpartanFit cannot be held responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, severe weather, natural disasters, strikes, transportation interruptions, public holidays, or other unforeseen events.

If you experience an unusual delay with your order, please contact our support team, and we will assist you where reasonably possible.

10. Contact Us

For questions, concerns, or assistance regarding the shipment or delivery of your order, please contact the SpartanFit customer support team:

Email: support@spartanfit.pk
WhatsApp: +92 325 6404111
Customer Support Hours: Monday - Sunday, 10:00 AM - 9:00 PM (PKT)

Thank you for choosing SpartanFit. We appreciate your trust and look forward to providing you with a smooth and reliable shopping experience.