Refund policy

Last updated October 10, 2026

Refunds

All purchases made through the SpartanFit app are final. We do not offer cash or payment refunds. Eligible items can be exchanged as described below.

Exchange eligibility

You can request an exchange within 3 days of delivery. To qualify, the item must:

•         Be unused, unwashed, unaltered and undamaged

•         Have all original tags attached

•         Be returned in its original SpartanFit packaging

•         Come with your order number (shown under My Orders in the app)

Items that show signs of use or misuse cannot be exchanged.

Items that cannot be exchanged

For hygiene and quality reasons, these items are final sale and cannot be exchanged or returned:

•         Underwear, innerwear and shapewear

•         All accessories, including jewellery, bags, sunglasses, fragrances and belts

Sale and promotional items

Items bought at a discount, on sale or under any promotion cannot be exchanged.

No exchanges are processed while a sale or promotion is running in the app.

If an item's price has been reduced since you bought it, the exchange will be valued at the new, reduced price.

Damaged, defective or wrong items

If your order arrives damaged, defective or different from what you ordered, report it within 3 days of delivery. Send your order number and clear photos of the item and packaging by WhatsApp or email.

Claims reported after 3 days cannot be accepted. Once your claim is verified, we will arrange an exchange for the correct or undamaged item.

How to request an exchange

1.       Find your order number under My Orders in the app.

2.       Contact our support team by WhatsApp or email with your order number.

3.       Tell us the reason and the replacement size or item you would like.

4.       Our team will confirm eligibility and share the next steps for sending the item back.

5.       Once we receive and inspect the item, your replacement will be dispatched.

Exchanges and claims can take up to 3 weeks to complete, depending on courier timelines and stock availability.

Your legal rights

Nothing in this policy limits any rights you have under applicable consumer protection law.

Contact us

SpartanFit Customer Support is here to help:

Phone / WhatsApp: +92 325 6404111

Email: support@spartanfit.pk

Hours: 9:00 AM to 9:00 PM (PKT), Monday to Saturday